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Technical Services
The TD SYNNEX Technical Community provide partners with specialised services and support, tailored to meet their unique technical demands.
By removing complexity and providing expertise in areas where partners often face skills shortages or resource issues, the Technical Community can provide fundamental assistance in getting opportunities over the line.
Presales Consultancy
TD SYNNEX supports partners with presales design and verification, providing multi-vendor certified technical capabilities and guidance to ensure successful outcomes. This service allows partners to work on projects and fulfil deals with TD SYNNEX’s support from start to finish.
Our team:
Understand customer needs.
Our team works closely with you to understand your customers’ requirements and how our vendors’ products can address them.
Demonstrate product capabilities.
We showcase product and solution features and benefits through customer presentations, workshops and demos in our on-site Business Solutions Centre.
Provide technical guidance.
Our specialists provide expert technical advice and guidance around product configuration, integration and implementation.
Build trust and confidence.
We provide a hands-on approach that enables both you and your customers to feel confident and secure in your technological decisions.
Centre of Excellence
For opportunities that require even more specialism, we provide access to our three European Centres of Excellence (COE). Here, partners can liaise with experienced Solutions Architects proficient in dealing with complex, solution-specific enquiries.
Our three COEs are:
Professional Services
Professional services play a vital role in completing solution sales and driving customer success. Beyond simply delivering hardware or software, professional services provide the expertise needed to tailor solutions to specific business needs, ensuring seamless integration and optimal performance. This customisation transforms a product sale into a comprehensive solution that addresses unique challenges and maximises end user return on investment.
TD SYNNEX professional services can augment your existing service capabilities where they are oversubscribed or need specific technical skills currently lacking in your team. These services fill critical gaps, enabling you to fully leverage technology sold without overburdening your resources and allowing you to use your team to best advantage across your operations.
Most importantly, professional services create a bond of trust and confidence between our customers and their end users. By delivering consistent, high-quality services and demonstrating a deep understanding of customer environments, service teams become trusted advisers. This relationship fosters loyalty, encourages repeat business, and opens opportunities.
For sales teams, emphasising professional services as an integral part of the solution offering differentiates your portfolio in the market. It positions you as a partner committed to long-term success, not just a supplier, ultimately driving stronger customer relationships and sustained revenue growth.
Further technical services offered by TD SYNNEX include:
Business Solutions Centre (BSC)
The TD SYNNEX BSC offers a unique opportunity for you, our partners, to showcase proposed technology solutions live, in front of your customers. The BSC sits within our Bracknell offices and provides technical enablement to solve pain points and accelerate your sales – free of charge.
24/7 Support Desk
Our break-fix support desk provides partners with 24/7 assistance on end user technical issues. White-label support allows resellers to be competitive in the market, providing first-line triage for customers when the partner is unable to offer that service for themselves.
Training & Certification
Utilise TD SYNNEX’s training and certification platforms to acquire become proven experts in new areas and technologies. From TD SYNNEX Academy to TD SYNNEX Channel Academy, we have a range of courses and programmes to suit your needs.
GCC Technical Services
Global Computing Components (GCC) offer a range of technical services including design and integration, as well as testing and supporting a wide range of “white box” server and storage solutions from our portfolio of vendors.
Maverick Technical Services
Maverick’s state-of-the-art logistics and distribution centre at Magna Park offers IT and AV integrators valuable enablement and integration services both remotely and on-site. Services include DOA testing, software updates, custom packing and delivery options, device configuration, complex AS device integration, supply chain services, professional installation, hardware maintenance, support, and repair services.