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Home > Services > Circular IT Services > TD SYNNEX Renew

TD SYNNEX Renew

Beyond trade-in: a circular strategy.

This isn’t just about collecting old devices: it's about giving them a second life.

At TD SYNNEX, we are working in partnership with Cordon Group, a leading specialist in IT Asset Disposition (ITAD), to deliver enhanced Trade-In, Take-Back and Circular IT Services to our resellers.

In collaboration with Cordon Group – our TD SYNNEX Renew services now cover smartphones, notebooks, MacBooks, gaming consoles and a growing list of ICT-related products and services too.

Plus, the TD SYNNEX Renew program now incorporates a widened range of circular IT services, including certified data wipe services, IT asset disposition (ITAD), refurbishment, technical repair and onsite in-custody services.

Active B2B resellers can seamlessly access this enhanced lifecycle offering through the TD SYNNEX Renew portal account, and those who are new to the program can sign up using this form.

Together, we’re building a more dynamic, value-driven ecosystem around device lifecycle services.

“We are excited to offer our resellers and vendors an expanded suite of circular IT services that not only enhance their business opportunities but also contribute to a more sustainable future. Our partnership with Cordon Group exemplifies our commitment to sustainability and innovation in the IT ecosystem.”

Janis Kemers
Vice President, Services, Endpoint Solutions, Europe at TD SYNNEX

What’s in it for partners of TD SYNNEX?

  • Online self-service portal, available 24/7.
  • Easy to use quotation tool.
  • No integration needed.
  • The possibility to decide your own margin.
  • B2B & Retail solutions available.
  • Competitive pricing.
  • An easy to use service: create a quote and let TD SYNNEX handle everything else (logistics, final value confirmation, payment & certificates).

We're here for you.

Partners looking to find out more about TD SYNNEX’s Renew program for circular IT should contact their local TD SYNNEX sales representative.

Jake Townsend, Business Development Manager

Raiyan Nather, Business Development Executive

Contact Jake Contact Raiyan

TD SYNNEX Renew FAQs

What is TD SYNNEX Renew?

TD SYNNEX Renew is a comprehensive circular IT program that enables trade-in, take-back and upgrade services for IT hardware, in collaboration with accredited partners. It helps resellers unlock value from old devices while supporting sustainability goals.

What devices qualify for the TD SYNNEX Renew program?

  • Smartphones
  • Tablets
  • MacBooks
  • Notebooks (Just added – Manual quote)
  • Gaming Consoles (Just added – Manual quote)
  • Other IT-related Devices (Just added – Manual quote)

How does the TD SYNNEX Renew program work?

TD SYNNEX Renew provides:

  1. Take-back and trade-in services through SLS
  2. Logistics support: collection & shipment coordination
  3. Valuation and payout: fast assessment and residual value payments
  4. Circularity benefits: devices are refurbished, reused, or responsibly recycled

What makes this program unique?

  • Accredited trade-in services with proven operational scale
  • Strategic European partnership – not just transactional
  • Enables a full portfolio of circular IT services through a single orchestrator (TD SYNNEX)
  • Strong data security, logistics and refurb capabilities

What is the business value for resellers?

  • Enables new revenue opportunities via trade-in credits
  • Adds value through “£s for old IT”
  • Increases customer loyalty through green initiatives
  • Positions the reseller as a full-lifecycle IT advisor
  • Reduces client CAPEX by offering affordability and  financing options

What's new from July 1st 2025 with TD SYNNEX Renew?

  • TD SYNNEX reseller partners automatically receive new accounts on the TD SYNNEX RENEW platform, now managed by Cordon Group
  • The user experience remains familiar – from quoting and planning collections to accepting final offers
  • Pricing is now determined by Cordon Group
  • Logistics are handled by Cordon Group, with pickups to facilities in Ashford (UK)
  • After grading, payments will be made directly by Cordon Group instead of CMR

How does the TD SYNNEX Renew trade-in journey work?

  • Log In or Sign Up
    You can access the TD SYNNEX RENEW platform using your credentials. New to the program? You can sign up using this form
  • Build a Quote
    Search for the device(s) you want to trade in and confirm its condition to generate a quote
  • Discuss with Your Customer
    Present the trade-in opportunity and quote to the customer for approval
  • Arrange Free Collection
    Schedule a pickup directly through the portal:
    • Choose a preferred collection date and pickup address (reseller or customer location)
    • A shipping label is generated automatically
    • Pack the devices securely to prevent damage during transit
  • Device Processing by SLS
    Once received, SLS will:
    • Test, clean, and data wipe the devices
    • Assess the actual condition and provide a final offer
  • Accept the Final Offer
    Approve the final offer and invoice Cordon Group. They will receive data wipe certificates via email for their records

I’m already an active B2B TD SYNNEX reseller partner, what do I need to know?

Starting July 1st, 2025, all active B2B resellers will be automatically transferred to the TD SYNNEX RENEW platform, now managed by CORDON GROUP.

The CMR portal will no longer be accessible to resellers. Any attempt to access it will redirect users to the new platform. Upon their first login, resellers will be prompted to reset their password and accept the updated General Terms & Conditions.

I’m a new reseller partner of TD SYNNEX, how do I register for TD SYNNEX Renew?

Resellers who are not yet part of the program, but are interested in joining, can sign up using this form.

What vendor programs does this support?

  • TD SYNNEX Renew works with major OEMs
  • Supports vendor-led circularity and trade-in incentives
  • Leading vendors prioritise Trade-In & Take-Back services to drive tech refresh, support the circular economy, and meet ESG objectives

How do I position this to the partners?

  • Highlight cost savings on new IT via trade-in
  • Emphasise eco-conscious disposal – key for ESG goals
  • Offer it as a value-add alongside hardware deals
  • Use it to unlock budget for refresh cycles faster

Who is Cordon Group / SLS?

  • SLS (providing second life solutions) is a dedicated legal entity by Cordon Group
  • Processes 29 million devices/year
  • Operates in 13 European countries
  • Partner of 10+ OEMs including Apple, Google, Samsung
  • Provides technical circular IT services, both in- and out-of-warranty

Ready to learn more?

Contact the TD SYNNEX team today.

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