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AI is transforming how SMBs operate
SMBs represent 99% of the UK economy, yet only 15% have adopted AI-leaving an 85% gap in readiness and opportunity¹
Microsoft research indicates that accelerating AI adoption among small businesses could add £78 billion¹ to the UK economy over the next decade.
64%² of businesses believe AI will significantly boost productivity.
Copilot Chat is a free, web-based AI assistant designed to help organisations take their first step into artificial intelligence. It delivers instant answers, drafts content and supports workflows without complex integration. For CSP partners, it is the ideal entry point to showcase AI capabilities and build confidence internally. Microsoft reports that businesses using Copilot Chat see immediate time savings on routine tasks, enabling faster responses and improved productivity³.
Fulton County School: Adopted Copilot Chat to enhance student learning and reduce administrative tasks. Students used Copilot Chat as a thought partner for brainstorming and coding support, while educators reported improved confidence and engagement⁴.
Microsoft 365 Copilot integrates AI-powered intelligence into the Microsoft 365 suite, transforming everyday tasks into automated, efficient workflows. For CSP partners, this is a practical way to demonstrate tangible productivity gains to SMB customers and position AI as a solution for modern business challenges. Organisations using Copilot have achieved up to 40% faster document processing⁵, significantly reducing manual workload and freeing time for strategic tasks. It is enterprise-ready, with data kept within tenant boundaries and compliance
built in.
Accenture & avanade: Employees using Copilot saved 121 minutes per week and improved output quality by 16%⁶.
Agentic AI represents the advanced stage of AI adoption beyond out-of-the-box Copilot. It combines Copilot Studios no-code customisation capabilities with intelligent agents and Azure AI services to deliver bespoke solutions. These tools enable businesses to automate complex workflows, build conversational experiences and create AI-driven applications tailored to their industry. Companies using these capabilities have seen measurable improvements in efficiency and customer satisfaction.
Atomicwork: Built Atom using Azure AI Foundry, achieving 65% ticket deflection within six months, projected 80% by year-end, plus 20% accuracy improvement and 75% latency reduction⁷.
BDO Colombia: Developed BeTic 2.0 with Copilot Studio and Power Platform to automate payroll and finance processes, improving operational efficiency⁷.
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¹ Microsoft, *What is Azure AI Foundry?*, Microsoft Learn, 2025. https://learn.microsoft.com/en-us/azure/ai-foundry/
² Forbes Advisor, *22 Top AI Statistics & Trends*, 2024. https://www.forbes.com/advisor/business/ai-statistics/
³ Microsoft Research, *AI in Action: Copilot Chat Case Studies*, 2024. https://news.microsoft.com/ai-in-action
⁴ Microsoft Customer Story, *Fulton County Schools Enhance Learning with Copilot Chat*, 2024. https://customers.microsoft.com/en-us/story/fulton-county-schools
⁵ Forrester Consulting, *The Projected Total Economic Impact™ of Microsoft Copilot for Microsoft 365*, April 2024. https://tei.forrester.com/go/Microsoft/365Copilot/?lang=en-us
⁶ Microsoft News, *AI in Action: Copilot for Microsoft 365*, 2024. https://news.microsoft.com/ai-in-action
⁷ Microsoft Blog, *How Agentic AI is Driving AI-First Business Transformation*, April 2025. https://blogs.microsoft.com/blog/2025/04/28/how-agentic-ai-is-driving-ai-first-business-transformation-for-customers-to-achieve-more/
