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AI is transforming how SMBs operate
SMBs represent 99% of the UK economy, yet only 15% have adopted AI, leaving an 85% gap in readiness and opportunity¹
Microsoft research indicates that accelerating AI adoption among small businesses could add £78 billion¹ to the UK economy over the next decade.
64%² of businesses believe AI will significantly boost productivity.
Copilot Chat is a free, web-based AI assistant designed to help organisations take their first step into artificial intelligence. It delivers instant answers, drafts content and supports workflows without complex integration. For CSP partners, it is the ideal entry point to showcase AI capabilities and build confidence internally. Microsoft reports that businesses using Copilot Chat see immediate time savings on routine tasks, enabling faster responses and improved productivity³.
Fulton County School: Adopted Copilot Chat to enhance student learning and reduce administrative tasks. Students used Copilot Chat as a thought partner for brainstorming and coding support, while educators reported improved confidence and engagement⁴.
Microsoft 365 Copilot integrates AI-powered intelligence into the Microsoft 365 suite, transforming everyday tasks into automated, efficient workflows. For CSP partners, this is a practical way to demonstrate tangible productivity gains to SMB customers and position AI as a solution for modern business challenges. Organisations using Copilot have achieved up to 40% faster document processing⁵, significantly reducing manual workload and freeing time for strategic tasks. It is enterprise-ready, with data kept within tenant boundaries, all with compliance built in.
Accenture & avanade: Employees using Copilot saved 121 minutes per week and improved output quality by 16%⁶.
Agentic AI represents the advanced stage of AI adoption beyond out-of-the-box Copilot. It combines the Copilot Studios ‘no-code’ customisation capabilities with intelligent agents and Azure AI services to deliver bespoke solutions. These tools enable businesses to automate complex workflows, build conversational experiences and create AI-driven applications tailored to their industry. Companies using these capabilities have seen measurable improvements in efficiency and customer satisfaction.
Atomicwork: Built Atom using Azure AI Foundry, achieving 65% ticket deflection within six months, projected 80% by year-end, plus 20% accuracy improvement and 75% latency reduction⁷.
BDO Colombia: Developed BeTic 2.0 with Copilot Studio and Power Platform to automate payroll and finance processes, improving operational efficiency⁷.
Copilot Studio is Microsoft’s low-code AI agent platform that enables organisations to quickly build and deploy conversational AI for common business scenarios. It allows business teams to create intelligent agents for customer service, HR and IT support, directly within Microsoft 365, Teams and Power Platform, without deep technical expertise. For CSP partners, it offers a fast, scalable entry point into AI-led services beyond licence resale.
Virgin Money: One of the UK’s largest retail banks, partnered with Microsoft to create “Redi”, an AI-powered assistant built using Microsoft Copilot Studio, consolidating multiple virtual assistants into one smarter experience. Results include 54% customer engagement on outbound messages and a 97% journey completion rate, helping deliver faster, more efficient customer interactions⁸
“We’ve consolidated multiple virtual assistants into a single, smarter experience.”
– Laura MacLeod, Product Strategy Senior Manager, Virgin Money⁸
Azure AI Foundry is Microsoft’s enterprise-grade AI development and deployment platform, designed for organisations building complex, production-ready AI applications at scale. It brings together Azure OpenAI Service, Azure AI Search, intelligent agent services and a broad model catalogue, supporting advanced AI systems with built-in governance and compliance. For CSP partners, it underpins high-value AI architecture, optimisation and managed services.
Ontada, a McKesson oncology data subsidiary, used Azure AI Foundry and Azure OpenAI Service Batch API to process 150 million unstructured oncology documents, building the ON.Genuity platform to extract nearly 100 key data elements across 39 cancer types⁹.
Faster data processing, from several weeks to just three weeks9
Of previously unanalysed data unlocked as actionable clinical insights9
Product launch time, down from months, accelerating R&D and drug development9
Single report generation, down from weeks, enabling rapid evidence-based decisions9
Contact us to find out more
¹ Microsoft, *What is Azure AI Foundry?*, Microsoft Learn, 2025. https://learn.microsoft.com/en-us/azure/ai-foundry/
² Forbes Advisor, *22 Top AI Statistics & Trends*, 2024. https://www.forbes.com/advisor/business/ai-statistics/
³ Microsoft Research, *AI in Action: Copilot Chat Case Studies*, 2024. https://news.microsoft.com/ai-in-action
⁴ Microsoft Customer Story, *Fulton County Schools Enhance Learning with Copilot Chat*, 2024. https://customers.microsoft.com/en-us/story/fulton-county-schools
⁵ Forrester Consulting, *The Projected Total Economic Impact™ of Microsoft Copilot for Microsoft 365*, April 2024. https://tei.forrester.com/go/Microsoft/365Copilot/?lang=en-us
⁶ Microsoft News, *AI in Action: Copilot for Microsoft 365*, 2024. https://news.microsoft.com/ai-in-action
⁷ Microsoft Blog, *How Agentic AI is Driving AI-First Business Transformation*, April 2025. https://blogs.microsoft.com/blog/2025/04/28/how-agentic-ai-is-driving-ai-first-business-transformation-for-customers-to-achieve-more/
8 Microsoft, “Virgin Money modernises banking with Microsoft Copilot Studio”
9 Microsoft, “Ontada transforms 150 million unstructured oncology documents with Azure OpenAI Service”
