Our best-in-class customer service and 24/7 technical support teams can help you and your cloud customers with support for the products sold on CSP agreements.

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As a partner you and your customers are assured of round-the-clock email ticketed support as standard. You can also choose to upgrade the support your end-users receive to including a white-labelled support service with your branding and look and feel, service level agreement accommodations and contact methods.

Top five benefits of our cloud support services

  • Gain access to highly skilled technical support services
  • No need to have dedicated, expensive internal resources to manage technical support
  • Ensure minimum downtime for your end customers
  • Seamless Microsoft Level Three escalation where relevant

Choice of plans for your end customers:

Basic support plan

Zero-cost service included by default for partners just starting in cloud.

Elite support plan

Upgraded service with customisation options and add-ons.

We’ll help you tailor support services to meet your customer’s requirements. For example, your customer might choose some of these options:

  • Multi-channel partner and end-user access
  • Highest ticket prioritisation
  • 24/7 incident management
  • Guaranteed Initial Response Time SLAs
  • Multi-language support
  • Unlimited cloud tickets
  • On-premise and hybrid environment support options
  • Premier Support for Partners L3 escalation path when needed.

Next steps?

To find out more about how we can help you grow your business by supplementing your range of services, go to TD SYNNEX Cloud Services. Or contact your TD SYNNEX CSP team at csp.uk@tdsynnex.com with any questions.