TechCARE Professional is Now TechCARE Enhanced!
TechCARE Professional for NetApp has evolved. We’re excited to announce the relaunch of TechCARE Professional as TechCARE Enhanced—an enhanced support offering designed to deliver greater value, stronger service delivery, and a better experience for both partners and end customers.
Built on the trusted foundations of TechCARE Professional, TechCARE Enhanced expands support capabilities to meet the demands of today’s multi-vendor IT environments while creating new opportunities to strengthen customer relationships and grow services revenue.
And the best part? Existing customers are automatically upgraded at no additional cost.
What’s New?
✅ Enhanced Support for a Multi-Vendor World
Today’s IT environments extend beyond a single technology stack. TechCARE Enhanced broadens the scope of support to better align with modern, multi-vendor infrastructures, helping customers simplify support and maximise operational efficiency.
✅ Improved Service Delivery
Partners and customers benefit from an enhanced service experience with access to qualified technicians, streamlined incident management, and vendor-certified expertise designed to resolve issues quickly and effectively.
✅ Greater Customer Value
The upgraded service provides additional capabilities and support benefits while maintaining the competitive pricing and trusted service model customers already rely on.
✅ No Additional Cost for Existing Customers
Current TechCARE Professional customers will automatically receive the enhanced offering, unlocking additional value without any increase in support costs.
TechCARE Managed
TechCARE Managed is TechCARE Professional COMBINED with 24×7 proactive monitoring and management on the End Customer’s behalf. By adding change and configuration management and providing essential upgrades of the storage estate to ensure its continued operation, we give peace of mind that the business-critical storage is in experienced hands. We also provide a Remote Configuration Backup Storage for securely storing a copy of the End Customer’s Configuration file in-case of emergency.
