Technical Services

Introducing the TD SYNNEX Technical Community

TD SYNNEX’s Technical Community is made up of over 60 dedicated specialists. With a mission statement of “making it easier for our partners to win business”, they are a team focused on providing expert support and guidance right from the beginning of an opportunity, through to the end.

Our Technical Community work to:

Advise end customers on the right technical choices to meet their needs
Help partners to develop new and profitable lines of business
Develop an innovative approach to presales and technical support

Help to differentiate our partners’ businesses from their competitors
Supplement the sales and technical resources of our partners
Assert the value of the products that we sell

TD SYNNEX supports partners working with NetApp through a comprehensive set of programs and services that align closely with the Trusted Advisor strategy.

In the adjacent section you can explore how we help partners to increase profit, drive growth, reduce costs, and enhance customer satisfaction.

Pre-Sales & Technical Verification

Solution Design & BOM Creation: Development of initial solution designs and generation of accurate Bills of Materials tailored to NetApp technologies.
Technical Validation: Comprehensive review and validation of proposed solutions to ensure alignment with NetApp architecture and standards.
Compatibility Assurance: Verification against NetApp’s Hardware Compatibility List (HCL) to ensure seamless integration and supportability.
Best Practice Recommendations: Delivery of expert guidance based on NetApp’s best practices to optimize performance, scalability, and reliability.
Technical Query Resolution: Responsive support for addressing technical questions and clarifying solution details.
Lifecycle Guidance: Strategic advice on refresh cycles, upgrade paths, and product replacement opportunities within the NetApp portfolio.
NetApp-Specific Expertise: Access to deep technical knowledge and resources specific to NetApp’s solutions and ecosystem.

Vendor Engagement

Technical Relationship Ownership: Full responsibility for managing and nurturing the technical relationship with NetApp.
Strategic Technical Direction: Leading the technical strategy and contributing insights during Quarterly Business Reviews (QBRs).
Escalation Management: Acting as the primary escalation point for all technical engagements involving NetApp.
Customer Engagement Facilitation: Serving as the key conduit for aligning NetApp’s technical resources with customer-facing initiatives.

Training & Enablement

Bespoke Technical Enablement: Customized training sessions tailored to partner needs, focusing on real-world scenarios and solution-specific knowledge.
Product & Solution Updates: Regular briefings and updates on the latest NetApp technologies, features, and roadmap developments.
NetApp Tools & Systems Training: Hands-on training for NetApp-specific platforms and tools to ensure effective solution design and deployment.
Partner Enablement: In-depth training on essential tools such as Fusion and QuoteEdge, ensuring partners are equipped to quote, configure, and manage NetApp solutions efficiently.
Latest Announcements & Insights: Ongoing communication to keep partners informed of the newest NetApp releases, programs, and strategic initiatives.
Train-the-Trainer Programs: Empowering partners to deliver high-impact demonstrations and internal training using pre-built, “canned” demo environments.

Business Solutions Centre (BSC)

Next-Generation Solutions Hub: A state-of-the-art, multipurpose facility designed to showcase and support advanced NetApp technologies and integrated solutions.
Consultative Engagements: Expert-led sessions focused on aligning NetApp solutions with customer business outcomes through strategic, consultative dialogue.
Partner Enablement & Workshops: Hands-on enablement through technical workshops, presales briefings, and solution demonstrations tailored to partner and customer needs.
Proof of Concept (PoC): Real-world validation of NetApp solutions to demonstrate value, performance, and fit prior to deployment.
Flexible Accessibility: Available remotely, on-site at customer locations, and from multiple TD SYNNEX offices to ensure maximum reach and convenience.
Home/Lab Demonstrations: Live demonstrations delivered directly to partners and end users, showcasing NetApp capabilities in real-time environments.
Demo Equipment & Setup Support: Assistance with sourcing, configuring, and deploying demo equipment to ensure seamless and impactful demonstrations.

Technical Account Management

Integrated Technical Engagement: Collaborative technical involvement alongside sales teams to support strategic initiatives within key accounts.
Account Planning Alignment: Inclusion of technical objectives and deliverables within broader sales account plans to ensure cohesive execution.
Customer Development Plans: Creation of tailored technical development roadmaps to support customer growth, innovation, and long-term success with NetApp solutions.
On-Site Customer Engagements: Delivery of in-depth design sessions, technical workshops, and strategic consultations directly at customer locations.
Tender & Proposal Support: Expert assistance in responding to technical sections of tenders and RFPs, ensuring accuracy, competitiveness, and alignment with customer requirements.

Configuration Centre Services

Multi-Vendor Solution Aggregation
Seamlessly integrate hardware and software from multiple vendors into a unified, efficient solution.
Fully Accredited Engineers
Our team of certified professionals ensures every configuration meets the highest industry standards.
Bespoke Configuration
Tailored setups to match your exact technical and business requirements.
Asset Tagging
Comprehensive asset tagging for streamlined inventory management and lifecycle tracking.

TD SYNNEX Professional Services

Implementing new IT infrastructures is no small task. Whether deploying a brand-new solution or integrating with existing systems—often involving multiple vendors—complex challenges are inevitable.

TD SYNNEX brings the technical expertise and resources to support partners in delivering seamless services to their end customers. Our comprehensive portfolio includes:

🔄 Migration Services
Whether standalone or part of a broader project, we ensure smooth and secure data and system transitions.

🚚 Relocation Services
Expert handling of infrastructure moves—safely lifting and shifting your customer’s existing IT assets.

🩺 Health Check Services
Thorough assessments to ensure systems are optimized, secure, and performing at their best.

📋 Project Management
Maintain full control and visibility with our structured, end-to-end project oversight.

Maximise the effectiveness of your sales process and project management when offering NetApp services and solutions.

Professional Services should always be introduced at the very start of the sales cycle, as opposed to after the deal is done. This will help to secure the deal and open up other strands of the project for equipment supply and services; creating a more holistic experience for your end customer and a more profitable project for you.

How are these services delivered?

TD SYNNEX Professional Services

Our TD SYNNEX Professional Services team delivers all the same core capabilities as NetApp Services, but in a white‑labelled, bespoke model tailored to each individual partner’s requirements.

Ready to learn more?

Contact the TD SYNNEX NetApp team today.

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