Introducing the TD SYNNEX Technical Community

TD SYNNEX’s Technical Community is made up of over 60 dedicated specialists. With a mission statement of “making it easier for our partners to win business”, they are a team focused on providing expert support and guidance right from the beginning of an opportunity, through to the end.

Our Technical Community work to:

  • Advise end customers on the right technical choices to meet their needs
  • Help partners to develop new and profitable lines of business
  • Develop an innovative approach to presales and technical support
  • Help to differentiate our partners’ businesses from their competitors
  • Supplement the sales and technical resources of our partners
  • Assert the value of the products that we sell

With a specific focus on HPE, here are the ways in which TD SYNNEX support partners with technical services to help them to reinforce the Trusted Advisor strategy of increasing profit, driving growth, reducing costs and increasing customer satisfaction:

Pre-sales & Technical Verification

  • Basic design and bill of materials creation
  • Technical validation
  • Hardware compatibility list verification
  • Best practice advice
  • Technical queries
  • Guidance on refresh opportunities and product replacements
  • HPE specific technical information

Vendor Engagement

  • Ownership of technical relationship with HPE
  • Technical direction and strategy within QBR’s
  • Escalation points for technical engagement
  • Conduit to HPE engagements with customers


  • TD SYNNEX Academy
  • Bespoke technical enablement
  • Product updates
  • HPE specific tool/systems training
  • Partner enablement ( training on tools such as IRIS, OCA, Visual RF) as well as making sure partners are up to date with the latest announcements.
  • Aruba Excellence Course (pre sales/technical hands on introduction to the different elements of the portfolio)
  • Train the Trainer courses – providing partners with the ability to execute on canned demonstrations

Business Solutions Centre (BSC)

  • Next generation solution centre – a multipurpose resource facility
  • Consultative engagements around solutions and technologies
  • Partner enablement, demonstration workshops and presales briefings
  • Proof of Technology and Proof of Concept
  • Accessible remotely, from customer site and from multiple TD SYNNEX offices
  • Home /lab demonstrations to partners and end users
  • Arranging demo equipment and supporting with demo configuration and setup

Technical Account Management

  • Technical engagement in tandem with sales into key accounts
  • Inclusion of technical streams to sales account plans
  • Creation of technical development plans for customers
  • External customer engagement (on-site design sessions and workshops)
  • Assistance with technical tender response questions

Build to Order & Configuration Centre

  • Build to order from warehouse stock
  • Multi-vendor solution aggregation
  • Fully accredited engineers
  • Software imaging
  • Bespoke configuration
  • Asset tagging
  • Pre-delivery testing
  • Project de-risk and increased time to value for customers

Complex Solution Design

  • Design and architectural skills
  • Complex multi-vendor solution design
  • Alignment to high margin areas
  • Consultative approach to end solution design and build
  • Complete predictive desk based wireless site surveys

TD SYNNEX Professional Services

Implementing new IT infrastructures into a business is no mean feat. Whether the solution is entirely new, or is integrating into an existing system – potentially with other vendor products – there’s sure to be challenges.

TD SYNNEX have the technical expertise and resources to be able to support every partner with their end-customer’s services requirements. Specific services include:

  • Migration Services – either standalone or as part of a wider project
  • Relocation Services – lifting and shifting your customer’s existing infrastructure
  • Health Check Services – to ensure IT systems are working effectively
  • Project Management – stay in control of your projects at all times

Maximise the effectiveness of your sales process and project management when offering HPE services and solutions.

Professional Services should always be introduced at the very start of the sales cycle, as opposed to after the deal is done. This will help to secure the deal and open up other strands of the project for equipment supply and services; creating a more holistic experience for your end customer and a more profitable project for you.

How are these services delivered?

We go to market in two different ways within our established Technical Community:

HPE Partner Ready Services

Certain HPE server and storage solutions require specialist installation, configuration and upgrade services – they’re non-customer installable and require a HPE certified engineer. TD SYNNEX are the only Partner Ready Services Delivery distribution partner for HPE in the UK&I, and we deliver projects in the UK, Europe and beyond.

As a trusted HPE distribution partner, we are certified to install the following HPE solutions:

  • Proliant and Apollo
  • Blade and Synergy
  • SimpliVity
  • MSA
  • Nimble
  • 3PAR
  • Primera
  • Switching
  • StoreOnce and Tape

TD SYNNEX Professional Services

Our TD SYNNEX Professional Services team deliver all of the same vital elements as the HPE Partner Ready Services, but are white-labelled, bespoke and tailored to each individual partner’s requirements.

We understand that partners need to spread their spend across distribution partners. We can install equipment that is purchased from any distributor.

We are skilled in complementary technologies such as VMware, Veeam, Linux, Microsoft and networking which allows us to do more than just installation and start-up of equipment, but also multi-vendor hardware and software solutions.

These additional services include:

  • Onsite bespoke build from components
  • Upgrades
  • Migration
  • Equipment moves

Additionally, outside of our internal resources, we have a trusted network of third party providers who we can engage to work on specific projects with us if required.

Don’t just take our word for it!

Here’s what our customers had to say:


“Very happy, Everything was installed on the day and explained clearly and professionally. Thank You”

“Professional and extremely flexible throughout the installation”

“Great job done and hopefully we can work with you in the future”

Ready to learn more?

Contact the TD SYNNEX HPE team today.